Widerrufsrecht

Thank you for shopping at LifeCellSkin. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

• Return Window: You have 30 calendar days from the date you received your item to request a return.

• Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of Purchase: A receipt, order number, or proof of purchase is required to process your return.

2. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, or original payment processor).

• Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's or bank's specific policies (typically 5 to 10 business days).

3. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

• Deductions: If you receive a refund, the cost of original shipping will be deducted from your refund amount.

4. Damaged or Defective Items

If you receive a product that is damaged during transit or defective upon arrival, please contact us immediately so we can arrange for a replacement or a full refund at no additional cost to you.

5. How to Start a Return

To initiate a return or if you have any questions about our refund process, please reach out to our customer care team:

• Support Email: support@lifecellskin.xyz

• Website: lifecellskin.xyz

Please include your order number and the reason for the return in your email so we can assist you as quickly as possible.